Customer Service Hotliner (M/F)

Le Landeron
2T
  • 17.06.2024
  • 100%
  • Mitarbeiter
  • Festanstellung

We are a Swiss company specialising in the design and manufacture of high-precision CNC machines. We operate in a “4.0” working environment providing comprehensive solutions to our international clientele to develop precision tools.

Offering excellent support to our clients is a strategic priority. With that in mind, we’re seeking a future team member who meets the following criteria:

Customer Service Hotliner (M/F)

YOUR PROFILE:
  • you have a technical Federal Certificate of Proficiency (CFC) in mechanics or automation
  • you have a few years of experience in a similar position or as an after-sales technician or technical sales representative, ideally in the field of machine tools.
  • you have excellent speaking and writing skills in German and good speaking and writing skills in English and French
  • you are able to cope with stress, are customer-focused and are flexible; you show initiative and independence in the performance of your work
  • you are a team player who enjoys working in a group and in an open space
ROLES & RESPONSIBILITIES:
  • provide tier 2 technical support by telephone or email
  • manage client machine fleets and suggest tailored solutions to ensure optimal productivity and handle fleet maintenance
  • follow up on new products with customers and provide feedback to our Production and R&D departments
  • provide technical support to travelling After-Sales Technicians
  • coordinate and organise field assignments for After-Sales Technicians

Are you up for the challenge? Please send your confidential application by email to rh@rollomatic.ch or by post to the Human Resources department.

Rollomatic SA, Rue des Prés Bugnons 3 – 2525 Le Landeron, www.rollomatic.ch

Rue des Prés Bugnons 3 2525 Le Landeron