Customer Support Specialist (100%)

MaxWell Biosystems is an electronics-focused biotech company based in Zürich, Switzerland, developing and selling high-content electrophysiology platforms to help our customers in the pharmaceutical industry and in academia make their drug discovery and research more efficient. We seek highly motivated and talented individuals who will contribute to shaping our future.

The cutting-edge electrophysiology platforms of MaxWell Biosystems enable scientists in pharmaceutical indus-tries, contract research organizations, and academia around the world to characterize the function of neurons and the effect of compounds. Our solutions include hardware, software, and data analysis.

As a Customer Support Specialist, you will assist customers and collaborative partners in using MaxWell Biosys-tems’ products effectively, troubleshooting, and ensuring timely resolution of technical inquiries. You will ensure support operations are running smoothly. You will support in the installation and training of new users. You will develop a expertise in the areas of MaxWell Biosystems’ software, hardware, and microelectrode array applica-tions to deliver effective solutions. Within the Support and Product Management team, you will help streamlining and improving operational processes, thus contributing to a greater customer experience.

Your Responsibilities

• Manage and track customer inquiries to ensure timely responses
• Deliver high-quality support for MaxWell Biosystems' customers
• Troubleshoot and resolve technical issues
• Handle complex or high-priority customer issues that require additional expertise or internal coordination
• Continuously assess and improve support-related workflows
• Collect and share customer feedback with the Product Management, Application and R&D Teams
• Manage tools (CRM system) used by the support team

Your Profile

• Bachelor’s degree or higher in engineering, biotechnology, or a related field; alternatively, practical experience in technical support or a similar role
• Customer-focused, with a proactive, solution-driven approach
• Strong communicator, experience with scientists is a plus
• Good technical and computer skills
• Experience with electrophysiology or neuronal cultures is a plus
• Willingness and enthusiasm to develop, execute and continuously improve internal processes
• Fluent in English; additional languages are a plus
• Comfortable working both independently and as part of a team

What we offer

• Centrally located workplace, flexible working hours model incl. home office as well as training and further education opportunities.
• A collegial working environment with a flat hierarchical structure, including regular team events.
• You can expect a varied, fulfilling task in an interesting, dynamic environment.

Are you motivated, innovative and committed to delivering first-rate performance? Do you enjoy working in an international, multidisciplinary, and interactive team? 

David Jäckel looks forward to receiving your application documents (cover letter, résumé, letter of recommenda-tion and degrees including transcripts) by email at hr@mxwbio.com.