Inside Sales / Customer Service Representative (f/m/d) 80-100%

The IMCD Group is a global market leader in the sales, marketing and distribution of specialty chemicals and ingredients. With a global network of industry experts, IMCD offers its suppliers and customers in the EMEA, Americas and Asia Pacific regions market-oriented solutions as well as a comprehensive product portfolio and innovative formulations for the areas of Beauty and Personal Care, Home Care and I&I (Industrial & Institutional Cleaning Solutions), Food & Nutrition and Pharmaceuticals through to Lubricants & Energy, Coatings & Construction, Advanced Materials and Industrial Solutions.

In 2023, the IMCD Group, headquartered in Rotterdam, generated sales of over 4,400 million euros with more than 4,700 employees in over 60 countries on six continents.

In the present era, IMCD has evolved into a pioneering chemical distributor, distinguished by its comprehensive digitalisation. Our team of experienced technical sales experts provides outstanding service to ensure rapid success for our suppliers and customers. IMCD Switzerland, a subsidiary of the IMCD Group, employs a workforce of 65 employees at its headquarters in Zurich and additional locations in Basel and Chiasso.

For the Business Unit International API at the location in Basel we are looking for an immediate or by arrangement:

Your tasks and responsibilities:

• Processing of customer and supplier orders in the ERP system and ensure data update
• Issuing the corresponding export documents (including application for licenses, legalizations, etc.)
• Follow-up of unpaid customer invoices in collaboration with the Sales Manager and follow-up on opportunities
• Draft, assemble and send out documents such as CDA’s, CPA’s, certificates, MSDS, etc.
• Coordination and support to develop IMCD companies in Europe (France, Greece, Benelux, UK) and the United States/Canada
• Elaborate price offers for assigned customers
• Prepare yearly budget and forecast in cooperation with the Sales Manager / BU Manager
• Responsible for Budget for assigned countries
• Handling of complaints in collaboration with the Technical Sales Support and Quality organisation (HSEQ/Compliance)
• Manage stock positions
• Authorization of shipments form supplier / warehouse
• Examination of L / C’s and contracts of new business

Your competencies and qualities:

• Completed commercial apprenticeship (EFZ certificate) or equivalent
• Several years’ experience in a sales support position
• Strong organizational and priorization skills
• Communicative, proactive convincing and reliable team player
• High sense of quality and responsibility
• Fluent in English and German (any other language is an advantage)
• Flair for inside sales activities (offer process, negotiation with customers and suppliers)
• Good knowledge of MS Office, ERP and CRM tools (Salesforce knowledge is an advantage)

What we offer:

• Join a competent, motivated and dynamic team with opportunity to leave your own footprint
• A wide array of training opportunities and a corporate culture that promotes performance
• Modern and attractive workplace in Basel with flexible working options (WorkSmart)
• Competitive salary package including additional benefits

Are you interested in joining our team? If so, we would like to get to know you!

Please send us your complete application, including a letter of motivation, CV, references and diplomas. We also kindly ask that you include your salary expectations.
If you have any questions about the position, feel free to contact Elena Magami.

IMCD Switzerland AG – Human Resources – Hufgasse 10 – 8008 Zürich - www.imcdgroup.com