Customer Service Representative with development possibility (80-100%)

Movora is a global company dedicated to advancing animal health through innovative orthopedic solutions in veterinary medicine. Founded in 2020 through the merger of leading brands in the field of veterinary medical technology, Movora brings together over three decades of orthopedic expertise and operates in more than 50 markets worldwide.

To strengthen our position in the veterinary orthopedics market and support our growth, we are looking for a Customer Service Representative with development potential.This role offers the opportunity to contribute to our mission and grow professionally in a dynamic and supportive environment.

Your mission 

• Serve as the main point of contact for new and existing customers, understanding their needs and providing tailored solutions

• Guide customers through the entire order process, offering advice on available solutions

• Coordinate customer lifecycle processes and address any improvement suggestions or change requests

• Manage and process customer orders, including data entry, paperwork, and follow-ups

• Guide customers through the onboarding process, including e-commerce introductions

• Provide support for administrative tasks, such as maintaining pricing schemes for different markets

• Build and maintain strong relationships with customers through clear, timely, and proactive communication

• Utilize the company's ERP system (Microsoft Business Central) and CRM tool (Hubspot) for efficient and accurate order processing

Qualifications 

• Commercial apprenticeship and/or further education in customer service

• 4+ years of experience in customer service, preferably within the industry or medical/veterinary sector

Your skills and professional experience 

• Background in medical device or veterinary industry is desirable but not a must

• Hands on mentality with strong client-facing skills, such as strong phone contact handling skills and active listening

• Service-oriented and friendly personality

• Proficient with corporate productivity and web presentation tools

• Problem solving and analysis along with the ability to maintain calm under pressure

• Ability to multi-task, prioritize, and manage time effectively

• First leadership experience preferable

We offer you 

• A highly diverse field of activities – each day brings new challenges and possibilities.

• An open-minded team with flat structures that appreciate open, cooperative exchanges and support each other - with us, this isn’t just a cliché!

•  An environment where everyone thrives for better solutions and can achieve their full potential

• A thorough onboarding process to ensure you’re fully prepared to hit the ground running

• A workplace in the city of Zurich with good public transport connections

• Contributions to health improving programs

• Contributions to our employees' development