Commercial Operations Specialist (100%)

InSphero is the pioneer in industry-ready 3D in vitro models, with the platform and expertise to modernize drug discovery in a way that empowers researchers to reach their full potential. Our innovative spheroid-based models and solutions allow for more effective, safe therapies to reach the clinic through truly superior robustness, reliability, reproducibility, and scalability. InSphero’s goal is to inspire the next generation of breakthrough therapies through customer centricity, commitment to innovation, and the model of excellence.

Our mission would not have been possible without our most valuable assets, our InSphero employees. Embracing new ways of working and thinking, we offer a flexible, open, and collaborative working environment, where all our employees enjoy an excellent work-life balance, continuous growth, and education.

Does a career at InSphero sound interesting to you? Join our team as:

Starting date: as soon as possible | Place of work: Schlieren, Switzerland.

This is a hands-on role at the heart of our operations – ideal for someone who thrives on structure, clarity, and making things work. Reporting to the Business Support Team Leader, you are the first line of contact for customers placing an order and support the sales team with all internal processes along the sales cycle. This includes generating quotes and receiving and executing purchase orders and following up with shipment and invoicing.

Responsibilities:

• Coordinate and streamline sales operations in Microsoft Dynamics 365 Business Central, including sales processes, customer and master data administration, and intercompany data handling
• Responsible for guiding the order lifecycle and supporting customers along the way, delivering high-level customer service and ensuring smooth, consistent customer experience from start to finish
• Manage the complete order process in close collaboration with the Sales team: create and maintain quotations and related sales documents – e.g., delivery notes and invoices
• Execute incoming purchase orders; coordinate and monitor order, shipping, and delivery statuses, including confirmations, ERP processing, and lot assignments; and liaise with internal teams and external customers
• Deliver high-quality, service-oriented support in sync with sales goals and customer expectations.
• Ensure smooth operational sales processes by balancing routine tasks with ongoing process improvement
• Act as the central liaison between departments, customers, and regional distributors, ensuring seamless workflows and clear and proactive communication
• Solving order-related issues, inquiries, and complaints.
• Ensure compliance with internal policies (SOPs), especially when working with complex or high-value clients with strict internal structures
• Contribute to the improvement and automation of internal workflows and ERP processes with a hands-on and detail-oriented mindset
• Balance long-term planning with daily operational tasks, ensuring timely and precise execution of processes
• Provide general administrative support, including managing the company’s main phone line as needed

Profile:

• KV or BSc degree or relevant experience, with at least 2 years in a client-facing role (e.g., customer service, order entry, supporting operational sales processes, handling customer/product data); experience in the Life Sciences industry is a plus.
• Familiar with broader sales workflows, including funnel management, sales cycles, quotations, or contracts.
• Experienced with ERP systems, preferably in Microsoft Business Central (or the adaptability to learn it quickly).
• Customer-focused personality
• Comfortable with export basics and proficient in Microsoft Excel for reporting and tracking tasks.
• Highly structured, detail-oriented thinker (and doer) with a talent for transforming complex workflows into clear, operable processes.
• Confident decision-maker with a proactive, reliable approach to managing day-to-day operations, especially in handling time-sensitive issues or stepping in when others are away.
• Strong sense of ownership and accountability, with a mindset of improving things.
• Excellent communicator and team player with a high level of service orientation – collaborative and able to mediate between different stakeholders.
• Creative yet pragmatic – able to contribute while keeping business goals in mind.
• Resilient under pressure with the ability to prioritize effectively.
• Business fluent in English, with flexibility to work later hours to support U.S. customers
• Additional languages are an advantage.
• Applicants must have Swiss or EU citizenship or hold a valid work permit for Switzerland

We are looking forward receiving your application (resume, cover letter, diplomas, job references) by e-mail at hr@insphero.com