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Customer Service Specialist

VAT Vakuumventile AG
Seelistrasse 1, 9469 Haag
2W
  • 12/10/2024
  • 100%
  • Position with responsibilities
  • Unlimited employment

VAT Vakuumventile AG

Customer Service Specialist

YOUR CHALLENGES:

Customers' service order management activities for the CH-RoW Sales Organization :                                         

  • Order entry into ERP system for CH-ROW customers' service repairs shipping from various ship points
  • Transact, monitor and track customer service repairs and requirements to the specific order(s)
  • Work with Logistics / Service Centre Team for shipping and distribution of parts to fulfill customers' service repairs
  • Creating service repair quotation and uploading to customer portals
  • Backlog management
  • Ensure wholesome and complete order history in compliance to audit and filing retrieval
  • Follow up of quotations from the existing ERP system
  • Support and participate in all corporate projects to develop and implement 'best practices' and activity reporting pertaining to service order management
  • Support the Service Centre Manager in achieving revenue targets by managing revenue and delivery risks
  • Any other duties as required on project or necessity basis from the Service Centre Manager and EU-RoW General Manager. (I.e. liaising with clients and suppliers, handling logistics, managing budgets and invoicing and presenting post-event reports)

YOUR COMPETENCIES:

  • Minimum 2 years of experience in operations multi-functional process environment
  • Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
  • Proficiency in Microsoft Office, including Outlook, Word and Excel, Powerpoint, Microsoft D365
  • Ability to demonstrate solid written and oral communication skills
  • Good problem-solving ability
  • Languages:  German and English language in spoken and written form
Suisse 9469 Haag Seelistrasse 1