Client Case Manager

The Kusnacht Practice
Zollikerstrasse 60, 8702 Zollikon
2D
Apply online
  • 6/11/2025
  • 100%
  • Employee
  • Unlimited employment

At The Kusnacht Practice, we are passionate about helping clients making sustainable live changes. The Kusnacht Practice is renowned for its absolute, dedicated attention and precision, honesty and transparency in a warm and empathetic environment for all. We are a young, dynamic, rapidly growing business that is highly adaptable and constantly evolving. A career at The Kusnacht Practice means challenging yourself to always see opportunities, think bigger, and go the extra mile in caring for our clients and our team

Client Case Manager

The Kusnacht Practice is currently recruiting a motivated and self-driven Client Case Manager to join our team. In this role, you will work closely with our clients throughout their treatment journey, helping to ensure their experience is coordinated and supportive. Ideally, you bring a background in healthcare and a genuine interest in working with people in a collaborative, service-oriented environment.

Your Responsibilities
  • Manage clients throughout their treatment journey, ensuring clinical quality from preadmission to continuing care
  • Coordinate treatment programmes in residential and remote settings, prioritising client satisfaction
  • Act as the main contact for the treatment team, ensuring smooth communication and holistic care
  • Maintain relationships with families and stakeholders while identifying business opportunities
  • Participate in rotating weekend on-call duties for client support
  • Review additional costs transparently for clients
  • Oversee discharge planning and recharge recommendations to ensure care continuity
  • Respond promptly to client requests to build trust and positive relationships
You are/have 
  • Proven experience in client care coordination or treatment programme management
  • Healthcare-related experience (e.g. background in nursing, psychology) or hospitality
  • Strong interpersonal and communication skills
  • Excellent organisational skills and attention to detail
  • Proficiency in MS-Office suite and experience with electronic health records systems preferred
  • Ability to work autonomously and collaboratively in a fast-paced, dynamic environment
  • Commitment to upholding the highest standards of clinical quality and client satisfaction
  • Flexibility and a collaborative mindset, with the ability to work effectively across functions and adapt to evolving client needs
  • Swiss driving license cat. B is a must
  • Eligibility to work in Switzerland
What we offer 
We offer a dynamic and supportive international work environment where you will engage closely with both clinical and administrative teams. As a Client Case Manager, you will play a vital role in ensuring an exceptional treatment experience for our clients, contributing to seamless coordination and high-quality care. You will thrive in a collaborative culture that values clear processes, respect, and professional growth, complemented by attractive employment conditions.
Contact Information
If this challenging role sounds like a fit for you, we’d love to meet you! Join us in making a real difference in our clients’ health and wellbeing. Please send your application in English describing your interest and enclosing your CV, references and/or recommendation letters by using our application form.

Contact

Maximilian Süssl
0435411152
The Kusnacht Practice
http://kusnachtpractice.com/