Senior Key Account Manager Travel Retail Europe

The L'OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Dr. Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L'OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.

L'OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L'OCCITANE must therefore implement the company's mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L'OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B CorporationTM.

CONTEXT & MISSION:

Travel Retail is one of the key strategic channels for L'Occitane Group. In order to accelerate the business development in Travel Retail Europe, we are looking for a highly motivated Senior Key Account Manager Travel Retail Europe to build stronger capabilities and expertise to define and implement an ambitious and innovative strategy around joint business planning with key accounts.
The position reports to the General Manager Travel Retail TR EMEA & Americas.

MAIN RESPONSIBILITIES:

1 - COMMERCIAL AND OPERATIONAL MANAGEMENT

• Define and implement a Key Account Strategy focused on sales development, profitability and retail excellence
• Accountable for the sales and profitability growth (P&L optimization) by building and delivering budget forecasts in line with the Group's financial agenda & KPIs (SI, SO, investments, OP)
• Develop relationships and alliances with Key Accounts through strong collaborative planning and identifying opportunities for long term sustainable growth
• Negotiate commercial agreements (Terms & Conditions, pricing, indirect costs-), ensuring image and space requirements, merchandising and marketing plans
• Propose and execute strategic plans that would maximize business opportunities, growth, and profitability (HR structure, commercial conditions, distribution & clients' assessment, assortment, marketing plans, pricing, CAPEX plan)
• Validate marketing plans and ensure that application is in line with brand guidelines
• Enforce a retail excellence mindset (best execution at point of sale : brand visibility, assortment, CAPEX, Beauty Hosts etc-) specifically within a defined Top Door strategy
  

2 - REPORTING AND ANALYZING

• Monitor Sell-In (orders): follow up on expected monthly phasing, ensure commercial / marketing priorities (innovations, marketing-)
• Provide Sell-Out analysis ensuring PowerBI tool is updated regularly, compare to Retailer/Market trends, monitor competition and recommend action plans for growth
• Top Door strategy follow up and information sharing
• Monthly and quarterly reports including Sell-Out and Sell-In analysis for top management
  

3 - TEAM MANAGEMENT

• Management, coaching and motivation of a direct team comprised of 1 Commercial Executive, 2 Retail Managers and Beauty Advisors across the region
• Collaborate and coordinate projects with transversal teams in Marketing, Concept, Training and Finance
  

4 - OTHERS

• Trade Events: manage all industry-related events, trainings, seminars in the region
  

HOW YOU CAN FIT:

• Master Degree in International Business or any other related field
• +10 years experience in an international sales position within the Travel Retail and Beauty Industry, including at least 5 years of management
• Fluent in English and French
• Excellent interpersonal, communication and leadership skills
• Proven skills of negotiations and influence, with business acumen
• Ability to coach, mentor and motivate sales teams to reach their goal
• Showing sense of initiative, being hands-on with an entrepreneurial spirit and organization effectiveness
• Appetite for change & challenges, and at ease in an international environment with remote & multicultural teams
  

WHAT WE OFFER:

• Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
• Working with passionate colleagues coming from all over the world
• A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
• Internal mobility opportunities
• Monthly allocation & discount for store products
• Attractive Social Insurance coverage
• 5 weeks annual leave & 3 extra days offered as public holidays
• Flexible and Hybrid Work environment
• Attractive Parental Leave Policy
• Public Transportation allowance
  

PERMANENT CONTRACT
STARTING DATE: ASAP

TRAVEL REQUIREMENTS: up to 40%

RESIDENCE IN SWITZERLAND IS REQUIRED
LOCATION: Geneva (Plan-les-Ouates), Switzerland