Assistant Store Manager 100% - Zürich Landside

The company

"Time is what you make of it."

Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.

Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!

Job description

Main responsibilities among others include:

• Supporting the Store Manager in leading the team
• Acting as Deputy of the Store Manager in his/her absence
• Driving Sales
• Customer acquisition and retention
• Ensure the whole organization and running of the store together with the SM

SALES:

• Lead by example in service and customer care.
• Knowing the different collections and their products (style, material, tendencies etc.)
• Achieve Sales goals and cross selling.
• Guarantee of a perfect customer reception and service.
• Ensure aperfectappearanceof the storeand optimumproduct presentation(display cases, counters andfurniture)
• Support of otherstaffduring thesales(service,gifts, etc.)
• Contribution to the achievementofbusiness goals.

Representationof the StoreManager:

Administrativeactivities, in the absenceof the StoreManager oron their behalf:

• Anycustomer orders.
• Ensurethat sufficientmaterial is present(bags, gift boxes, batteries, etc.)
• Ensurethat sufficient office material is present
• Communicatingwith the head office(parameter, e-mail, telephone, if specificcustomercases, by appointmentor on behalf ofStoreManagers
• Implementation and evaluationof theLinkage

Team leading, in the absence of the Store Manager or on their behalf:

• Organizethetraining of newemployees(Swatchregulations, ); Training ofemployeesonnew products
• Delegating Tasks toemployees,if possibleand depending on theability ofemployee
• Organize the working day (Administrative, stock, breaks ...)
• Keep the Linkage Book and train new employees to use it.
• Motivate the team
• Arrangement of motivating sales targets

Collaboration with the Store Manager:

• Forwardingimportant informationrelating tothe daily businessoftheSM
• Keep Store Manager up to date on employees
• Respecttheguidelines of theStoreManager andrepresentedthis to the team
• Open communication with Store Manager
• Completing afurtherdelegatedduties of theStoreManager (if something is unclear ask Store Manager)

Profile

Besides his main tasks/goals, to excite the customers and respect the brands policy, the Assistant Store Manager must fulfil the following mission:

• Leading of a team in collaboration with the store manager
• Boost the sales
• Setting the brand into scene
• Ensuring the organisation as a whole and management of the store in collaboration with the store manager

Commitment to progress

The behavioural model obligates every employee to take on professional responsibility. The deputy store manager commits to:

Foster the brand by means of his behaviour

Respect the work tools and work environment Guaranteeing the safety of the wares and people Foster the interpersonal relationships (good communication) Adapt the work plans and absences, to secure a smooth customer service Apply and develop intentions of the company in relation to all expenses

Professional requirements

• Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
• Experience in sales and leadership of a store and its sales staff, or as assistant store manager
• Customer oriented and customer friendly
• Takes on initiative
• Experience in PR and marketing activities
• Being proficient in sales strategy
• Numbers oriented
• Commitment
• Representing the brand Swatch

Benefits - What is in for you.

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%)
• Good performance paired with continued business needs translate into an open-end contract.
• Development and training opportunities.
• Contribution to health insurance costs

Note that for the airport staff additional perks include:

• Free shuttle services to the airport
• 10% discount on duty free items and meals

Languages

Mother tongue / Excellent German / Swiss German

Very good to excellent English level (C1 and above)

Any other language a real asset

Company address

SWATCH Retail SA

Human Resources

Nicolas G. Hayek Strasse 1

CH - 2502 Biel/Bienne

Contact

Rani Houyez: rani.houyez@swatchretail.com