Supervisor Customer Service Sales (m/f/d)

Hapa ist der international führende Anbieter von innovativen Drucklösungen für Verpackungsprozesse in der Pharmaindustrie. Als stetig expandierendes Schweizer KMU beschäftigen wir ca. 170 Mitarbeitende am Hauptsitz in Volketswil nahe Zürich und in eigenen Vertriebs- und Servicestellen auf der ganzen Welt.

Hapa ist Teil von Coesia, einer Gruppe von innovationsbasierten Unternehmen für Industrie- und Verpackungslösungen, die weltweit tätig sind. Coesia hat seinen Hauptsitz in Bologna, Italien, und ist im Besitz von Isabella Seràgnoli. Im Jahr 2024 war die Coesia-Gruppe in 36 Ländern vertreten mit einem Umsatz von EUR 2,015 Millionen und mit rund 8.000 Mitarbeitern

Your Responsibilities

In this key role, you will lead and strategically develop our Customer Service Sales Team. You will directly manage 7 employees and hold overall responsibility for a team of 14. You will oversee four key functional areas and play a significant role in customer satisfaction and operational efficiency:

• Area Sales – Strategic Customer Management
  • Developing and maintaining long-term customer relationships
  • Close collaboration with our agents and equipment sales teams
  • Leading contract negotiations with strategic customers
• Print Mat Solutions
  • Ensuring timely delivery of printing mats for flexographic printing
  • Coordinating artwork creation for digital printing
• Service Sales Order Management
  • Responsible for processing sales orders for inks, spare components and wear items, repair services
  • Optimizing order and delivery processes
• Maintenance Service Coordination
  • Planning and organizing maintenance services
  • Acting as the interface between customers and support

In this role, you report directly to the Head of Customer Service. You are willing to travel up to 20% of your working time.

Your Profile

• Successfully completed master’s degree in industrial engineering, Mechanical Engineering, Business Administration, or a comparable field
• Several years of professional experience in sales or customer service, ideally in an international industrial context
• Experience in negotiating contracts with customers
• At least 5 years of leadership experience, ideally with responsibility for various functional areas
• Strong communication and leadership skills
• Structured, solution-oriented approach and a high level of customer focus
• Strong affinity for data analysis and working with KPIs
• Initial experience with or a strong interest in the use of artificial intelligence for process optimization
• Fluent in written and spoken German and English

We Offer

• An exciting leadership position with a high degree of creative freedom
• Collaboration within a motivated, international team
• Attractive compensation and flexible working conditions
• Opportunities for personal and professional development

Interested?

We look forward to receiving your detailed application.