First Catering AG is a joint venture of Nimo Holding AG and Gate Gourmet Schweiz AG - the leading companies in the field of airline catering, retail on board and hospitality products, and operates over 128 catering facilities, in 28 countries, on 6 continents. Our passion is to offer our airline customers and their passengers an exceptional experience - from menu design to execution and delivery. We produce up to 35’000 meals a day for international airlines such as Edelweiss Air, Helvetic Airways and Qatar Airways, and employ up to 300 people.
To strengthen our Commercial Team in Bassersdorf, we are looking for a Senior Account Manager (100%):
Your Mission:
- Managing airline customer accounts and their key account managers.
- Identifying key decision-makers at the client and understanding their strategic business challenges and priorities.
- Mentoring and managing account managers, including responsibilities for recruitment, training, development, performance management, and succession planning.
- Leading the unit’s account management function including customer contract management, tenders, financials and profitability, menu development process, customer presentations
- Driving continuous improvement and innovation, high quality standards, and challenging the status quo to benefit the customer and overall business objectives.
- Actively pursuing opportunities for customer growth and new business.
- Supporting high-level stakeholders within the group
- Close cooperation with internal interfaces
Your Profile:
- Minimum of 5 years of experience in senior account management, preferably in the airline catering or hospitality industry.
- Hotel management school or gastronomy background preferred
- Proven leadership skills with experience in managing and developing teams.
- Strong strategic thinking and analytical skills with a focus on financials and profitability.
- Excellent communication skills in German and English, additional languages are a plus.
- Experience in contract management, pricing and customer relationship management.
- Ability to drive innovation and continuous improvement initiatives and a ‘Can-do’ attitude.
- Strong problem-solving skills with the ability to handle complex customer issues and complaints.
- Familiarity with MS-Office programs and affinity for working with it and managing Gategroup’s ERP systems.
Why join our team?
- In this position you can contribute a lot and make a difference.
- Exciting and varied job in a multicultural and lively environment.
- Excellent social insurance: A Management Pension Plan Plus, where the employer contribution is higher (60/40)
- Various discounts at Zurich Airport with your airport ID card
- Discounted catering and parking facilities.
- Good career opportunities within the Gategroup and support for your professional and personal development
Ready to come on board and join our team? We look forward to receiving your application to larissa.pistotnig@firstcatering.ch.