The company
"Time is what you make of it."
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
Job description
Leading the team with the Store, and Assistant Manager
Leadership and Team Management
- Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
- Drive professional, positive, sales and service focused environment.
- Adapt diverse situations applying situational leadership skills
Communication Skills
- Communicates clearly with customers and team
- Practice active listening
- Communicate clearly and confidently with the team, peers, and supervisor
Problem Solving & Initiative
- Can solve issues independently and assist with operational improvements.
Proactive & Responsible behaviour
- Demonstrates ownership of the store's performance and takes initiative where needed.
Sales Management - Boost Sales
Sales & Performance
- Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost
Customer-Centric Excellence
- Supports customer service efforts, ensuring the team delivers top tier service.
Customer Interaction
- Interacts with the customers, to assist them and ensure their satisfaction.
Setting the scene for the brand
Brand knowledge
- Has an excellent understanding of the brand, its values, and how it influences customer experience.
Product Presentation
- Ensures that the store is always maintained neat, organized, and visually appealing
Leading & organising the Store
Operational excellence
- Supports the Store Manager in managing operations, stock and resources efficiently.
Tech Savvy & System Proficiency
- Proficient with store systems for handling transactions, inventory and store daily business.
Time management & Prioritization
- Manages tasks efficiently, balancing customer service with operational duties.
Profile
Are you a highly motivated, flexible retail professional looking for the next challenge in a dynamic, fast-pace moving environment? You don't mind working in shifts, and you embrace diversity, then we have the perfect opportunity for you in a truly international setting.
Apply for the Deputy Store Manager Geneva Airport role. You will be supporting the Store Manager in developing the team, overseeing the store's operations, team performance, and customer experience. You will have a role in driving sales, ensuring operational efficiency, and supporting the Store Manager with the implementation of the Swatch Values, Standards, and Behaviours. In the absence of the Store Manager, you will assume full leadership responsibility, making strategic decisions in alignment with the Retail Area Manager to maintain store performance and team engagement.
Professional requirements
- Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
- Experience in sales and leadership of a store and its sales staff, or as assistant store manager
- Customer oriented and customer friendly
- Takes on initiative
- Experience in PR and marketing activities
- Being proficient in sales strategy
- Numbers oriented
- Commitment
- Representing the brand Swatch
Benefits - What is in for you.
- Working within an international, diverse, and dynamic team.
- Be at the forefront of innovation within the watch industry.
- Personnel discount on a large selection of Swatch Group products (40%)
- Good performance paired with continued business needs translate into an open-end contract.
- Development and training opportunities.
- Contribution to health insurance costs
- Free shuttle services to the airport
- 10% discount on duty free items
Languages
Mother tongue or excellent French
Very good to excellent English level (C1 and above)
Any other language a real asset
Company address
SWATCH Retail SA
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne
Contact
Ms Rani Houyez: rani.houyez@swatchretail.com