Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Are you passionate about investigating technical complex cases, from conducting current state analyses to implementing improvements? Then we have a great opportunity for you! As a Technical Service Manager, you will be a vital member of the Global Technical Service team in Service Division located in Baden / Switzerland. Reporting to the Team Manager Technical Service, you will manage medium-complexity consulting assignments. In addition, you will develop and enhance products and services, and support in sales, product & contract management activities ensuring value add to our customers. Come join us.
Your responsibilities:
- Ensuring fast and efficient resolution of product issues by identifying well-judged technical solutions in collaboration with product representatives and external partners.
- Settling commercial warranty and goodwill cases while considering long-term customer relationships and company interests, as well as monitoring associated costs.
- Conducting risk and opportunity analyses, proposing, and initiating actions to mitigate and control risks, as well as activities to capitalize on business opportunities.
- Building strong relationships to facilitate the exchange of technical knowledge and best practices.
- Negotiating contracts to win consulting assignments and providing technical assistance and guidance to the sales team.
- Aiding the development of processes and tools, ensuring compliance with regulations and contracts, and investigating inefficiencies and areas for improvement.
- Coaching and developing consultants to deliver assignments with a focus on operational execution and excellence.
- Travelling globally by request (around 25%).
Your background:
- Bachelor’s degree or higher degree in Mechanical or Mechatronics Engineering.
- Good knowledge of relevant products and applications as well as customer requirements in the turbocharger market.
- Preferably more than 2 years of experience in technical customer consulting and long-term willingness to acquire experience and knowhow in the turbocharging business.
- Conflict and project management skills complemented by a proven track record in conducting customer negotiations is beneficial.
- A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines.
- Knowledge of field bus systems, especially with CAN
- A high level of self-motivation, curiosity, and a desire to learn about new technologies.
- Demonstrated management capabilities, with a collaborative, solution-focused approach, and strong written and spoken communication skills.
- Strong command of English, both written and spoken; additional languages desirable.
Your benefits:
- Attractive compensation & benefits.
- Flexible working models.
- Canteen.
- Childcare.
- Attractive holiday plans.
- Employee Assistance Program.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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