Are you passionate about e-commerce and customer service? Join our dynamic team at Web & Print Media Switzerland Sàrl as a Kundenberater E-Commerce (m/w/d). We are looking for a motivated and customer-oriented individual to help us deliver exceptional service and support to our clients in the Swiss market.
Responsibilities
As a Kundenberater E-Commerce (m/w/d), your tasks will include:
- Providing professional and friendly support to our e-commerce customers via phone, chat, and other communication channels.
- Assisting customers with inquiries about products, orders, and services.
- Resolving customer issues efficiently and ensuring a high level of satisfaction.
- Collaborating with internal teams to improve processes and customer experience.
- Identifying opportunities to upsell or cross-sell products and services.
Qualifications
To succeed in this role, you should bring:
- Fluency in German (written and spoken); French or English is a plus.
- Previous experience in customer service, preferably in an e-commerce environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using digital tools and e-commerce platforms.
- A solution-oriented mindset and a passion for helping customers.
Benefits
We offer:
- A dynamic and supportive work environment in a growing company.
- Opportunities for professional development and career growth.
- Flexible working hours and the possibility of remote work.
- Attractive compensation and benefits package.
- A chance to work with a motivated and innovative team.
Application Information
If you are ready to take on this exciting opportunity and contribute to our success, we would love to hear from you. Apply now and become a part of our team at Web & Print Media Switzerland Sàrl!