The company
"Time is what you make of it."
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
Job description
ales Associate (SA) reports directly to the SM (Store Manager), DSM (Deputy Store Manager) or ASM (Assistant Store Manager) for all operation activities. They act as Brand Ambassador and ensure customers' needs are constantly exceeded. The SA contributes to achieving store goals, productivity and service by using selling skills and service training.
Sales Management - Boost Sales
Sales & Performance
- Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.
Customer-Centric Excellence
- Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.
Customer Interaction
- Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
Setting the scene for the brand
Brand knowledge
- Has a good understanding of the brand, its values, and how it influences customer experience.
Product Presentation
- Always maintains an orderly and welcoming sales floor.
- Support with visual merchandising implementation and constantly make sure it remains visually appealing
Leading & organising the Store
Operational excellence
- Assist with inventory management, including receiving and checking in new stock.
- Assist with repairs, change of straps and batteries.
- Handling of cash register and settlements.
Tech Savvy & System Proficiency
- Good understanding of the store systems to handle transactions, inventory and store daily business.
Time management & Prioritization
- Efficiently balances his or her time between customer service with operational duties.
Profile
- We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
- As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores.
- Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.
Professional requirements
Qualifications
- Education: High school diploma or equivalent; college degree preferred.
- Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.
Skills (mandatory)
- Clear communication with the customer, team, and hierarchical line
- Good interpersonal skills
- Strong sales and negotiations skills
- Ability to understand and present technical details
- Proficient in using the POS (Points of Sales) systems and handling transactions
Personal Attributes:
- High level of energy and enthusiasm.
- Positive, innovative, and motivated by a continuous improvement mindset.
- Professional appearance and demeanour.
- Ability to work flexible hours, including weekends and holidays.
Benefits - What is in for you.
- Working within an international, diverse, and dynamic team.
- Be at the forefront of innovation within the watch industry.
- Personnel discount on a large selection of Swatch Group products (40%)
- Good performance paired with continued business needs translate into an open-end contract.
- Development and training opportunities.
- Contribution to health insurance costs
Languages
- Excellent knowledge of German
- Excellent knowledge of English
- Any other language is an asset
Company address
SWATCH Retail SA
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne
Contact
Rani Houyez: rani.houyez@swatchretail.com