Finastra is one of the largest fintech companies in the world, offering the broadest portfolio of financial services software for financial institutions of all sizes.
Our solutions enable customers to deploy mission-critical technologies. With our scale and geographic reach, we provide valuable solutions and opportunities for customers regardless of size or region.
To strengthen our Customer Support Team in Baden, we are looking for a customer- and service-oriented individual to join us and be part of a successful and multicultural organization.
Our company is seeking a skilled and experienced Technical Customer Support Specialist to join our team in Baden AG. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.
Responsibilities:
- Serve as the primary point of contact for customer inquiries, handling triage and creating support tickets as needed
- Resolve first-level customer issues using your technical knowledge and problem-solving skills
- Escalate unresolved cases to the appropriate second or third-level support teams
- Monitor the alarm system and take necessary actions to address any errors or incidents
- Ensure customer inquiries are addressed within the defined service level agreements
Qualifications and Experience:
- Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industry
- Proven expertise in SWIFT, SIC/euroSIC systems, as well as financial messaging protocols
- Expertise in SECOM beneficial
- Excellent written and verbal communication skills in German (native level) and proficient in English
- Proficiency in using Microsoft 365 applications, including Outlook, Excel, and Word
- Strong analytical and problem-solving abilities to recognize complex relationships and dependencies
- Proactive and assertive approach to escalating issues and collaborating with relevant teams
- Flexibility to work in a shift-based environment, including early morning hours starting at 06:00 and evening hours ending around 20:00
What we offer:
A challenging and interesting role in an international, matrix-structured and dynamic corporate environment. This is your chance to join a highly innovative team in a global environment with a potential for development. You will encounter a friendly atmosphere with an entrepreneur mentality. We offer you a permanent employment with a competitive package.
Interested?
If you possess the technical expertise, customer-centric mindset, and the drive to excel in a dynamic, fast-paced environment, then we encourage you to apply for this exciting opportunity.
We look forward to receiving your application.
If you have any questions, please feel free to contact thomas.nater@finastra.com
For this vacancy we consider only direct applications